Questions About Working With IF Media?
Find answers about our services, project process, and ongoing support. Whether you need a website, local SEO, or video production, here’s what to expect when working with our team.
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Getting Started
Website Security & Care
Billing & Payments
Services
Privacy & Your Information
What services does IF Media offer?
We provide website design and development, local SEO, Google Business Profile management, photography, and video production. We also offer website care and hosting.
Where do you provide services?
We’re based in Medicine Hat and serve businesses and organizations across Alberta, including Lethbridge, Calgary, and Brooks. Website and SEO projects can be managed remotely. For photography and filming, we confirm location and travel requirements when preparing your quote.
How do I get a quote?
Use our contact form or call 403-545-0195. Tell us what you need, your preferred timeline, and any budget you have in mind. We’ll review the details and follow up with questions before preparing a proposal.
What information do you need to get started?
We’ll ask about your business, customers, goals, and the services you need. Depending on the project, we may also request your existing website, brand files, content, or examples of work you like.
Can you improve an existing website or business profile?
Yes. We review your current setup and recommend improvements based on its condition and your goals. We’ll explain whether updating what you have or starting fresh is the more practical approach.
How do you help keep my website secure?
Our website care services can include software updates, backups, security checks, and monitoring. We confirm what’s included in your plan and recommend improvements based on your website’s setup. No website can be guaranteed completely secure.
Will you need access to my website and accounts?
We may need access to your website, hosting, domain, or Google Business Profile, depending on the work. Where supported, we ask you to invite us as a user rather than share your password. Your accounts remain under your ownership.
Can you maintain a website built by another company?
Yes. We first review its platform, hosting, software, and existing issues to confirm whether we can support it. We then outline any initial work needed and what ongoing care would include.
How much will my project cost?
We prepare a quote based on the services, features, and work your project requires. Your proposal outlines the scope and pricing so you can review the details before proceeding.
Do I need to pay a deposit?
Your proposal will specify any deposit required, payment milestones, and when the remaining balance is due. We confirm these terms before work begins.
Are there ongoing costs after the project is finished?
Depending on your project, ongoing costs may include domain renewal, hosting, website care, software licences, or monthly SEO services. We identify these costs in your proposal and explain which services are optional.
What happens if I request additional work?
If a request falls outside the agreed scope, we explain any additional cost and effect on the timeline. We get your approval before carrying out the extra work.
Can you handle more than one service for my business?
Yes. We can combine website design, local SEO, photography, and video production within one project. We outline the deliverables, costs, and schedule so you know how each service fits together.
Do you write website content and create images?
We can help plan and write your website content, photograph your business, and produce video content. We confirm what’s included in your quote and what materials we’ll need from you.
How long will my project take?
The timeline depends on the scope, content requirements, and feedback process. We provide an estimated schedule in your proposal and explain what we need from you to keep the project moving.
Will I have a chance to review the work?
Yes. We include review stages so you can provide feedback before final delivery or launch. Your proposal specifies the revision rounds included and how additional changes are handled.
What information do you collect when I contact you?
We collect the information you provide, such as your name, business name, contact details, and project requirements. Please avoid including passwords or sensitive personal information in your enquiry.
How do you use my information?
We use your information to respond to enquiries, prepare proposals, communicate about projects, and deliver the services you request. Our Privacy Policy explains our information practices in more detail.
Will other providers need my information?
Delivering a project may involve providers such as hosting companies, email services, or payment processors. The information involved depends on the services you use. You can contact us with questions about providers involved in your project.
Who can I contact about my personal information?
Use our contact page to ask a privacy question or request access to or correction of your personal information. We may need to verify your identity before handling your request.
Link beneath the answers: READ OUR PRIVACY POLICY →